Shipping policy

ReLi will post the item to be delivered straight to your home with our biodegradable plastic bags or reusable garment bag. When receiving the tracking number, it will be sent to you by email.

 

Biodegradable bag

In the package there will be an extra return bag which you put the items in for return. You will be given a return slip that you are responsible for taping directly on the bag , before it is placed outside your home, ready to be picked up by the post office and delivered to us. You are required to return your items at the end of your rental period. When booking your return through ReLi Return Shop (Helt Hjem) or scanning the QR code on the return slip you are able to choose the date and time the bag must be left outside your home. It is important that the bag and return slip is visible for the currier to find it. You are responsible for following the instructions from Helt Hjem when returning your rentals. You also have the option to bring your return to your nearest Post Nord distribution center, simply hand then the bag with the return slip tapet on.

Reusable bag

You will receive a reusable bag with a freight slip pocket. You will receive a return slip to be placed into the see-through pocket, before it is placed outside your home, ready to be picked up by the post office and delivered to us. When booking your return through ReLi Return Shop (Helt Hjem) or scanning the QR code on the return slip, you are able to choose the date and time the bag must be left outside your home. It is important that the bag and return slip are visible for the currier to find it. You are responsible for following the instructions from Helt Hjem when returning your rentals. You also have the option to bring your return to your nearest Post Nord distribution center, simply hand them the bag with the return slip in its slip pocket. 

ReLi calculates postage times based on your location to ensure that your order arrives on or before your requested delivery. We recommend you order the items 5 days before your event to avoid any last-minute panics and to make sure everything is fine. Once the order has been placed, we will ship the items to you the same or following day.

 

One-time rental: you will receive a friendly reminder and a code to place your item outside your home the day after your eight (8) days of rental.

Subscribed Member: As a starter member you can change your three (3) items every month. As a pro member you can change your three (3) items when fitting you. Once the items are returned to ReLi you can order three (3) new items. If you enjoy your items and do not want to swap to three (3) new items, you can 1) keep them moving on to the next month as or 2) return for cleaning, if you need the items to be cleaned and returned back to you (as for the pro members), as long as you are paying the monthly membership fee.

After booking your return, you can book your new box of three (3) items using your unique code at checkout which you will have received by email. Orders and checkout are done through our website (www.reli.no).

Please note: failure to return your item at the agreed dates, client will be charged a late fee of 250kr a day. Please refer to our ‘Privacy Policy’ and “Terms & Conditions”.

To our clients living in Rogaland, if you require the item for the very same day delivery, make sure that you place your order before 10am.

If you urgently require an item for the next day and the next day falls on a Sunday, make sure that you order five (5) days earlier to ensure you receive it on time. 

ReLi is not responsible for any postal errors, you are recommended to contact Helt Hjem (postal courier) for the fastest solutions to the issue. 

Once the item has arrived to you, you hold the responsibility to these items. When providing an address for shipping you confirm that this address is your physical address, that of which you hold yourself accountable for the items when delivered. If you provide us an address where you do not physically reside, ReLi shall take no responsibility for non-delivery or any liability to what happens to the product after delivery.

Purchases: All purchases made through ReLi are final and not refundable. These items are normally discounted pieces that are pre-loved. Purchases differ from rentals, as when buying the item the client is the new owner and the item is not to be returned.