Question 1

Can I Cancel my Subscription Anytime?

Accepted Answer

Yes, simply send a notifying email to support@reli.no or use the chat on the website to let us know that you would wish to cancel or pause your membership. This must be done 7 days before your next billing cycle and you must return your rented items at the end of your rental period.    For seasonal pass, your membership will automatically be cancelled after the 3 month period.

Question 2

When Should I Place My Order?

Accepted Answer

You should place your order 7 days before your event to ensure it will arrive in time. Once the order is made, ReLi will process the shipment the same day or the day after, depending on the time of the booking. The freight time ranges from 1-5 days. You can reserve clothing by contacting ReLi at support@reli.no or using the chat on the website.

Question 3

Can I Reserve Items?

Accepted Answer

Yes! When booking your item you can choose the date you wish your order to arrive at your home. If you wish to reserve an item, simply book the item and specifiy either in "ønsket leveringsdato" on the product page or "melding" at the checkout when you wish the item to arrive. If any question, please feel free to contact the support team by chat or support@reli.no.

Question 4

What is Guarantee Fit?

Accepted Answer

We know it can be difficult to get to know new international brands and sizing - Each garment is unique and so is your body. If you receive a rental item that does not fit, please contact us by support@reli.no and let us know. As long as the item is unworn/untagged and you let us know within 24h of receiving the item, you can swap your item for another available garment.

Question 5

What is the ReLi One-Time Rental Period and Shipment Cost?

Accepted Answer

8-days from the day you receive the item.   The additional shipment fees (delivery and return) differ from the price of the rental item. Example if the item costs 400 kr the shipment fees will be 90 kr, if the item costs 800 kr the shipment fees will be 50 kr. Any item that costs over 800 kr has no additional shipment cost.   As an incentive for the local communities nearby our showroom in Sandnes, ReLi offers a free shipment and same day deliver.

Question 6

What is the Membership?

Accepted Answer

At ReLi, you have the opportunity to become a member of the service through a monthly subscription fee. If differs from a one-time rental client, as members enjoy a monthly special clothing rental package of 3 pieces. The clothing can either be kept a month before swapped out (Starter Membership), or swapped out as the client pleases (Pro Membership). It includes freight, cleaning fees and guidance.   There are no limitations to how long you can keep the items for as long as you are a paying member.    Memberships will auto-renew unless you cancel/pause 7 days before your next payment date. The payment information you provided when signing up as a member is what will be charged monthly as a member. See more details of your membership on your user profil on the website.

Question 7

Where do I Find my Code for Placing an Order as a Member?

Accepted Answer

Simply check your email for your unique code. When signing up as a member (Starter og Pro Membership), you will automatically receive an email with your unique code. The code is then to be used when checking out and placing your order, after selecting the items you want to rent. ​ Note; Check your spam folder if unable to locate the email, or contact us by chat on website or email support@reli.no.

Question 8

How do I Book new Items as a Member?

Accepted Answer

When signing up to a membership you will receive a unique membership code by email. Please check your "trash" if email cannot be found or contact us at support@reli.no. After booking return for your current garments, you will be able to select your new items to rent and we we will ship your new box for you to enjoy. Simply select the 3 items you want to rent and fill out your unique membership code at checkout in the box called "rabattkode/medlemskoe".   We love to hear your feedback on your current items so that we can improve our service and build the best virtual wardrobe for you.

Question 9

How do I Make a Change to my Order after I have Placed my Booking?

Accepted Answer

At ReLi 'you can rely on us' - mistakes can happen or sometimes you change your mind. We are more than happy to update your order before it has been dispatched. ​ Please email us at support@reli.no with your order number, details, and what you would like to change. We are always here to help and we will happily fix this for you. ​ Notify the ReLi team as soon as you realise, as we are not able to change the order after the order has been dispatched.

Question 10

Does the Cost of the Items include Cleaning?

Accepted Answer

Yes! All the cost of cleaning (and simple repair) is included in one time rental and subscription.

Question 11

Can I Wash my Item?

Accepted Answer

At ReLi we treat clothing with the utmost care, and we ask that you do too. We are happy to take care of all of the cleaning, but should you choose to clean an item, please refer to the tag that was attached to the item when you received it. Most items should either be washed on a gentle cycle in cold water, hand washed or dry cleaned. Please contact us at support@reli.no prior to attemting any washing.   As a Pro Member you can return you item at any time for us to profesionally clean your garment and return it to you. Simply notify us at support@reli.no and let us know you would like a complimentary refreshment of your garment(s).

Question 12

What Happens if I Return the Item Late?

Accepted Answer

If we do not receive the one time rental dress on the agreed date or at the end of your rental period and/or membership, you’ll be charged a sum equivalent to 250 nok per day it is delayed.   If the one time rental item has not been returned by the 15th day you will be charged 150% of the retail price, and we will consider the item stolen. The client may keep the piece once the 150% of the retail price payment has been made.

Question 13

What Happens if I Damage or Lose an Item?

Accepted Answer

We all understand clothes get snagged, spills find shirts, and hems fall out. Regular wear and tear are included in your one time rental and monthly subscription. Irreplaceable damage, lost items, and theft are not included. In this case, you will be charged. However, our mission is to increase the lifetime of clothes and not to unneccecarly charge you on our journey to build a more sustainable wardrobe.

Question 14

Do you Offer Gift Subscriptions?

Accepted Answer

Yes, we offer multiple gifting plans to choose from on our website. For different pricing options than what is available contact us on support@reli.no.  ​ Every giftcard is unique and can be sent both by email and postal if specified.

Question 15

Can I get Personal Recommendations?

Accepted Answer

Yes! You can book a personal stylist or a showroom; the conversation can be held over a video call or in our showroom in Sandnes. Please contact us at support@reli.no, or make a reservation through our website.   Showroom is by reservations only and is free of charge. ​ COVID-19: We welcome you to our private showroom in Sandnes, given you have not been in contact with anyone with COVID-19 symptoms the last two weeks, or have any symptoms yourself. We can then offer you a safe space to get inspired.

Question 16

Do you have a Physical Address to Try Clothes on?

Accepted Answer

Yes, we have a physical showroom in Sandnes where you can visit and try on outfits on booked appointments only.   All visits are advised to be book in advance to make sure that the items you picked are available.   Advertised through our Instagram (reli.norge), we will share location and date of pop-up showroom elsewhere across the country (Norway).

Question 17

Do you Deliver Norway Wide?

Accepted Answer

Yes, we deliver ready to be worn items straight home to your door steps or your alternative postal address anywhere in Norway.

Question 18

What do I do if Helt Hjem does not Pick up my Return?

Accepted Answer

The quickest way to solve the issue is to contact Helt Hjem costumer service through their website www.helthjem.no and chat function. ​ If not, you can scan your QR code and request a new pick up. ​ Ensure your return box is visible and easy accessible for Helt Hjem to pick up, and follow the instructions given by Helt Hjem. You can always contact support@reli.no for support.

Question 19

What is ReLi’s Size Range?

Accepted Answer

ReLi offers styles in sizes XS-XXL (larger or smaller sizes can be supplied upon request). Our inventory is growing with our members; If you are willing to share the brand you love and the size, email us at support@reli.no and we will do our very best to expand our collection as soon as possible. We would love to hear from you.

Question 20

Can I Purchase an Item?

Accepted Answer

Yes! We're always happy to hear that you love an item as much as we do.   To purchase an item, visit our website and click the "pre-loved’’ selection to choose what you want. In case you can not find the item simply contact by email or DM us.  ​ Note: All purchases are final and discounted.

Question 21

Can your Rent out my Clothing?

Accepted Answer

All inventory is owned by ReLi and handpicked by us. We do not rent out private peoples clothing, as we are responsible for authentication of each product available for rent. ​ However, we do arrange swap events where attending community members can swap and sell clothing among eachother.

Question 22

When do you have Pre-Loved Sales?

Accepted Answer

Pre-love sale ​is limited both in duration, time and availability.  ​ Subscribe to our news letter and sign up on the Pre-Loved page as the best source of information.

Question 23

What do you do with the Clothing you Take out of Circulation?

Accepted Answer

Our clothes go to the Pre-Loved section where you can be able to purchase an item, which will extend the lifetime of an item when you purchase it. ​ When clothing are not suitable for neither rentals or sale, we have a direct contact with a Youth Home in Kampala, Uganda where we donate clothing to.

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